Welcome to ICON LUXURY SPA. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for our services.

1. About Us

ICON LUXURY SPA
Fourth Floor, NO 7,
Geddalahalli Main Rd,
Beside SBI Bank, MET Layout, 

Geddalahalii, 

Sanjayanagara, 

Bengaluru, Karnataka -560094

Phone no: 9035568133

2. Information We Collect

When you visit our website or contact us, we may collect the following information:

•   Full name
•   Mobile number
•   Email address (if provided)
•   Preferred appointment date and time
•   Service preferences
•   Messages or enquiries submitted through our contact forms
•   Device information such as browser type, IP address, operating system, and pages visited
•   Website usage information collected through cookies and analytics tools

Providing personal information is voluntary. However, certain services may not be available if the requested information is not provided.

3. How We Use Your Information

We use your information to:

•   Schedule and confirm appointments
•   Respond to enquiries and customer support requests
•   Contact you regarding bookings or requested services
•   Improve our website, customer experience, and service quality
•   Send promotional offers, updates, or special packages (only where permitted)
•   Analyse website performance and visitor behaviour
•   Prevent fraud or misuse of our website
•   Comply with legal obligations

4. Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us:

•   Remember your preferences
•   Measure website traffic
•   Improve website performance
•   Understand visitor behaviour
•   Deliver relevant advertisements through platforms such as Google Ads

You can disable cookies through your browser settings; however, some website features may not function properly.

5. Google Analytics and Advertising

Our website may use services including:

•   Google Analytics
•   Google Ads Conversion Tracking
•   Google Tag Manager
•   Google Remarketing
•   Google Business Profile integrations

These services may collect anonymous information regarding website visits, device type, browser information, and user interactions to help us improve our website and advertising performance.

You can manage your advertising preferences through your Google account.

6. WhatsApp and Telephone Communication

If you contact us through WhatsApp or by telephone, we may retain your communication solely for:

•   Appointment scheduling
•   Customer support
•   Service-related communication
•   Booking confirmations

We do not sell or rent your personal information to third parties.

7. Information Sharing

We do not sell, trade, or lease your personal information.

Information may only be shared:

•   When required by applicable law
•   With trusted service providers assisting us in operating our website or business, subject to appropriate confidentiality obligations
•   To protect our legal rights, property, safety, or the safety of others

8. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

9. Third-Party Websites

Our website may contain links to third-party websites such as Google Maps or social media platforms.

We are not responsible for the privacy practices or content of these external websites. We encourage you to review their respective privacy policies before sharing personal information.

10. Appointment Information

Information shared while booking appointments is used only for:

•   Appointment management
•   Service delivery
•   Customer communication
•   Internal administrative purposes

We maintain appropriate confidentiality regarding customer booking information.

11. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children. If we become aware that such information has been provided without appropriate consent, we will take reasonable steps to remove it.

12. Your Rights

Subject to applicable law, you may request to:

•   Access your personal information
•   Correct inaccurate information
•   Update your contact details
•   Request deletion of your personal information
•   Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or website functionality.

The revised version will be posted on this page with an updated effective date.

14. Contact Us

If you have any questions regarding this Privacy Policy or the way we handle your personal information, please contact us:

ICON LUXURY SPA
Fourth Floor, NO 7,
Geddalahalli Main Rd,
Beside SBI Bank, MET Layout, 

Geddalahalii, 

Sanjayanagara, 

Bengaluru, Karnataka -560094

Phone no: 9035568133

We will make reasonable efforts to respond to your enquiry as promptly as possible.